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Introduction

Welcome to our comprehensive 5-day course on "Institutional Performance Excellence According to the Standards of the European Model EFQM."
This course is designed to provide participants with a deep understanding of the European Foundation for Quality Management (EFQM) model and how it can be implemented to enhance institutional performance.
Throughout the five days, participants will engage in interactive sessions, case studies, and practical exercises to grasp the principles and practices of EFQM excellence.
Join us for this transformative journey towards institutional excellence based on the EFQM model. Unlock the potential of your organization and drive sustainable success!

Objectives

1. Understand the fundamentals of the EFQM model and its significance in institutional excellence.
2. Learn how to assess and analyse organizational performance using EFQM criteria.
3. Develop strategies for implementing EFQM principles within your institution.
4. Gain insights into best practices and real-world examples of EFQM excellence.
5. Equip participants with the tools and techniques to drive continuous improvement in their organizations.
6. Prepare participants for EFQM certification or accreditation processes.

Who Should Attend?

• Executives and senior leaders responsible for organizational performance.
• Quality managers and professionals seeking to enhance their understanding of performance excellence.
• Consultants and advisors guiding organizations towards excellence.
• Professionals involved in process improvement and change management initiatives.
• Individuals interested in obtaining EFQM certification or accreditation.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm